Privacy Policy & Terms and Conditions
TUALATIN VALLEY PHYSICAL THERAPY, LLC Effective Date: June 8, 2026
Privacy Policy
Tualatin Valley Physical Therapy, LLC ("we," "us," or "our") is committed to protecting the privacy and security of personal information entrusted to us by our patients and website visitors. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our clinic or visit our website at tualatinvalleyphysicaltherapy.com.
This policy does not constitute legal advice. By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Personal Identification Information: Name, date of birth, mailing address, phone number, and email address.
Medical and Health Information: Medical history, current health conditions, treatment plans, diagnostic results, and other health-related data necessary for providing physical therapy services.
Insurance and Billing Information: Health insurance details, Medicare information, workers' compensation information, auto insurance and personal injury protection (PIP) information, and payment-related data, including credit card and HSA/FSA information where applicable.
Website Usage Information: IP addresses, browser type, pages visited, and other technical data collected automatically when you visit our website.
How Information Is Used
We use the information we collect for the following purposes:
Treatment and Care Coordination: To provide physical therapy services, develop individualized treatment plans, and coordinate your care with referring physicians or other providers as appropriate.
Billing and Payment Processing: To verify insurance coverage, process payments, and facilitate billing for Medicare, workers' compensation, auto insurance/PIP, and self-pay services.
Healthcare Operations: To schedule appointments, maintain accurate medical records, conduct quality assessments, and improve the services we provide.
Communications: To contact you regarding appointment scheduling, care reminders, treatment updates, billing inquiries, and other administrative matters.
Legal and Regulatory Compliance: To meet obligations under applicable federal and Oregon state law, including healthcare regulations.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.
Types of Cookies We Use:
Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.
Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across third-party websites or serve targeted advertising.
Text Messaging & Mobile Data Compliance
SMS Program Description
Tualatin Valley Physical Therapy, LLC operates an SMS program for care coordination purposes only. Text messages sent through this program may include appointment reminders, appointment confirmations, scheduling notifications, and administrative or billing communications. This program does not include marketing or promotional messages of any kind.
Opt-In
Patients and website visitors may opt in to receive text messages by completing the opt-in checkbox on our website contact or intake form. Consent to receive text messages is not a condition of receiving care or services.
Opt-Out
Reply STOP to opt out. Reply HELP for help. You may opt out at any time without affecting your access to care.
Message Frequency
Message frequency may vary.
Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details regarding your specific plan.
Carrier Disclaimer
Tualatin Valley Physical Therapy, LLC is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.
Age Restriction
Our SMS program is intended for individuals 18 years of age or older. By opting in to receive text messages, you confirm that you are at least 18 years old.
Links to Privacy Policy
For information on how we collect, use, and protect your personal data, please review our full Privacy Policy at tualatinvalleyphysicaltherapy.com/privacy-policy.
Required Compliance Statement
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
Information Sharing
We are committed to protecting your personal and health information. We do not sell, rent, or lease your personal information to third parties.
We may share your information only in the following limited circumstances:
Healthcare Providers and Care Coordination: We may share relevant medical information with referring physicians, specialists, or other healthcare providers involved in your treatment, payment, or healthcare operations.
Insurance and Legal Requirements: We may disclose information to workers' compensation programs, auto insurance carriers, or PIP administrators as necessary to process your claims. We may also disclose information when required by law, court order, or applicable government authority. Under Oregon law, certain disclosures may be permitted without written authorization.
Service Providers: We may share information with third-party vendors who perform operational services on our behalf, such as scheduling software, electronic health record systems, or billing platforms. These vendors are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
Mobile Information: We do not share mobile phone numbers or SMS consent information with third parties for marketing or promotional purposes. Mobile information is used solely for care coordination as described in this policy.
We do not use advertising partners, ad networks, or data brokers in connection with patient information.
Your Rights
You have the following rights regarding your personal and health information:
Access and Copies: You have the right to request access to your medical records and receive copies of your health information.
Corrections: You may request that we correct inaccuracies in your records.
Restrictions: If you are paying fully out of pocket, you have the right to request a restriction on the use or disclosure of your health information for treatment, payment, or healthcare operations purposes. You also have the right to request a limit on disclosures made to individuals involved in your care or payment, such as a family member. We are not required to agree to all such requests.
Communication Preferences: You have the right to request that we contact you through a specific method or at a specific location. We will accommodate all reasonable requests. You are not required to provide a reason for your request.
Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information. This right applies to disclosures required by law or for public health purposes during a time period not exceeding three years prior to your request. Disclosures made for treatment, payment, or healthcare operations are not included in this accounting.
Opt-Out of Communications: You have the right to opt out of receiving text messages or other communications at any time.
Complaints: If you believe your privacy rights have been violated, you may file a complaint with our clinic or with the Secretary of the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.
Data Security
Tualatin Valley Physical Therapy, LLC implements administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, use, disclosure, alteration, or destruction. Our staff are trained on data privacy and security practices consistent with applicable healthcare regulations. We use secure electronic systems and physical controls to store and transmit your information.
While we take these measures seriously, no system can guarantee complete security. We encourage you to contact us promptly if you suspect any unauthorized use of your information.
Terms & Conditions of Use
These Terms and Conditions of Use ("Terms") govern your access to and use of the website located at tualatinvalleyphysicaltherapy.com, operated by Tualatin Valley Physical Therapy, LLC. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
These Terms do not constitute legal advice and do not create a provider-patient relationship. Clinical services are governed by separate agreements and applicable healthcare law.
Use Restrictions
You agree to use this website only for lawful purposes and in a manner consistent with these Terms. You agree not to:
Use the website in any way that violates applicable federal, state, or local law or regulation.
Transmit unsolicited or unauthorized advertising, promotional material, spam, or similar communications.
Attempt to gain unauthorized access to any portion of the website, its servers, or any network connected to the website.
Introduce viruses, malware, or any other harmful or disruptive code into the website or its connected systems.
Scrape, harvest, or collect data from this website without our prior written permission.
Use the website in any manner that could damage, disable, overburden, or impair its functionality.
Intellectual Property
All content on this website — including but not limited to text, graphics, logos, images, and software — is the property of Tualatin Valley Physical Therapy, LLC or its content providers and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this website without our prior written consent.
Third-Party Links
Our website may contain links to third-party websites for convenience and informational purposes. Tualatin Valley Physical Therapy, LLC does not control those websites and is not responsible for their content, privacy practices, or accuracy. The inclusion of any link does not constitute an endorsement of the linked site or its operator. We encourage you to review the terms and privacy policies of any third-party websites you visit.
Termination
We reserve the right, at our sole discretion, to terminate or restrict your access to this website at any time, with or without notice, for any reason, including violation of these Terms. Provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, and governing law — will remain in full effect following any termination of access.
Governing Law
These Terms and Conditions, and any disputes arising out of or related to your use of this website or our services, shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions and our Privacy Policy at any time. Changes will be posted on this page with an updated effective date and will take effect immediately upon publication. Your continued use of the website following the posting of any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
Contact Information
For questions, concerns, or requests related to this Privacy Policy or these Terms and Conditions, please contact us:
Tualatin Valley Physical Therapy, LLC 333 S 1st Ave., Hillsboro, OR 97123
Phone: (971) 238-5755
Fax: (971) 606-2030
Email: stokesb@tv-pt.com
Website: tualatinvalleyphysicaltherapy.com
Walk-In Hours (PST): Monday: 11:00 AM – 6:00 PM Tuesday: 1:00 PM – 5:00 PM Wednesday: 12:00 PM – 6:00 PM Thursday: 2:00 PM – 6:00 PM Friday: 10:00 AM – 3:00 PM
Appointments are also available Monday through Friday, 10:00 AM – 6:00 PM, depending on schedule availability. Appointments outside of walk-in hours are available upon request.